Getting support

Welcome to the Mesh ID support guide! In this guide, we’ll show you how to get assistance, whether you’re encountering technical issues, have questions about features, or simply need some guidance. Let’s dive in.

Go to

1. Click “Get support”

Log into Mesh ID and click on the “Get support” button.

Click 'Get support'

2. You are now in the Mesh ID Support portal

You will land on the Mesh ID Support portal.

You are now in the Mesh ID Support portal

3. “Get started with Mesh ID” section

From here you can click “Get started with Mesh ID” to access all Mesh ID guides.

'Get started with Mesh ID' section

4. “Report an issue” section

If you need to report an issue, suggest an improvement or a new feature, choose “Report an issue”.

'Report an issue' section

5. Call us for urgent requests

If you have an urgent request, feel free to call us on +312 0369 97 50.

Call us for urgent requests

6. Click on the “Search field”

You can also use the search field at the top of the page to search for the right guide. Simply type in a question or topic and choose one of the items from the list.

Click on the 'Search field'

7. “Recent updates” section

Curious to learn what is new and what has been improved lately? You can find our update history in the “Recent updates” section.

'Recent updates' section

8. “FAQ” section

Finally, do not forget to explore our “FAQ” section where you can find answers to any possible questions you have.

'FAQ' section

In this guide, you’ve learnt how to get support for Mesh ID. We hope you find this guide useful, please check our other guides. If you have any questions, please reach out to our support team.